How to request a budget to make a customization?
You should submit a budget request to the following email: firstname.lastname@example.org, where you must describe as much detail of its object and idea about the painting you want, for example, size, weight, design to be applied. Then will send you an email response to your request.
How do I place an order for material of the represented brands that is not visible in the store?
You should send an email to email@example.com, requesting for items or products you want, then we will get in contact with our suppliers.
Can I suggest a new product to have in your online store?
Of course, we are open to suggestions of products you would like to see included in our offer, any suggestions will be studied and contribute to the growth of our store.
How can I clarify doubts about a product?
You should contact PIKAPEDRA by phone or email and will be cleared up immediately.
How to know about the news of the store?
You need to make your application, informing us of your email and you will receive our regular newsletter.
How can I make my order?
You don’t need to do any kind of registration, only select the products and quantities you want.
In your shopping cart you will find your order information and the steps to be followed for check out.
You will receive in your email the confirmation of your order with the corresponding value.
How long do orders take to reach their destination?
Usually takes 48 hours to be delivered in Portugal, 3 working days to Europe and between 5 to 7 days for orders to the rest of the world.
Delivery time may be longer if there’s rupture of stock at the supplier, the customer will be informed promptly of the new delivery date.
Which countries do PIKAPEDRA ship to?
The orders can be sent to almost any location in the world (applied to the laws in place).
What is the cost of shipping orders?
Carrier costs depend on the total weight and shipping address of your individual order, the final shipping cost will be automatically calculated for you when placing an order in the PIKAPEDRA online store.
What is your return policy?
Returns must be made within 14 days after receipt an order.
Items to be returned must be sent in the same condition you received them with a copy of the invoice.
The refund will be made by bank transfer after receipt of returned goods.
Shipping charges will not be returned except in cases of return of defective items.
Which payment methods do you accept?
Our online store supports payments by bank transfer or by Paypal.
Do prices include Vat?
Yes, all prices listed include Vat.